About Us
Shoe Metro delivers excellent style and superb comfort at great prices so your feet can stay sweet, jolly, and cozy with every step throughout the day. Shopping with Shoe Metro is easy. Take a look below to find out all the reasons why we're so awesome and how we work hard to make sure you feel just as awesome when shopping for shoes online.
Who Is Shoe Metro?
Shoe Metro™ isn't just a company. Shoe Metro™ is you, me, and everyone we know ...... and all the shoes in our closets. We've all unwittingly become shoe addicts at Shoe Metro and we'd love to spread our borderline unhealthy passion for shoes to as many people as possible. We don't just provide comfortable footwear. We deliver warm, fuzzy "sole satisfaction."
Shoe Metro™ began in 2004 when co-founders and old high school buddies David Duong and Will Huynh started selling a few pairs of shoes online from out of their small studio apartment. Since then, Shoe Metro™ has grown into a multi-million dollar company, offering over 150,000 pairs of shoes from more than 200 brands. Everyday, we ship out hundreds of customer orders from our Shoe Metro™ warehouse in San Diego. So you get your shoes with a little extra Southern California sunshine tucked in.
Low Price Guarantee
When you shop at Shoe Metro™, you don't just get a great pair of shoes. You also get the peace of mind in knowing that you got the best deal you could possibly find. The world holds many mysteries but whether or not you got the best deal for your shoes at Shoe Metro™ is not one of them. That's because every item you purchase with us is covered by an exclusive 125% Low Price Guarantee!
If you buy an item from Shoe Metro™ and then you see the same item priced lower at a different online retailer within the next 10 days of your purchase, you'll receive full credit for the price difference AND an additional 25% of the difference, just for your trouble. However, the following restrictions apply:
- The price to be matched must be for an identical item in all respects, (manufacturer, model, color, size, etc) and it must include any applicable taxes and shipping charges.
- The price to be matched must come from an authorized stocking online dealer. It cannot come from a private individual, an online auction, or stores not located in the U.S.
- The price must NOT be a special sales price of any kind, including (but not limited to): limited-time sale price, "first time customer" promotional offer, paid or unpaid membership club price, coupon price, "liquidation" sale price, or "going out of business" sale price.
- We will NOT accept price comparisons on factory seconds, used, or damaged items.
For example:
| Your Purchase Price: | $100.00 |
| Competitor price, including shipping (not likely): | $80.00 |
| Store Credit Difference: | $20.00 |
| 25% Best Price Bonus: | $5.00 |
| Your Total Account Credit: | $25.00 |
To use your Low Price Guarantee after you've purchased and received your item from the Shoe Metro™ site, email us (sales@shoemetro.com) the web address/URL where the item can be found at a lower price (limit one Low Price Guarantee store credit per customer). You must email us within ten days of your completed order. Within five days of receiving your request, we will verify the information and credit your account. It's that simple!
Our 125% Low Price Guarantee is our way of showing that we care for you and that we'll do our best to make sure you and your feet lead a wonderful, happy life together.
Note to California residents only: Shipments within California are subject to sales tax and therefore taxes are not included in any price difference calculation.
Super Easy Returns and Exchanges
We know that sometimes when your feet meet your shoes for the first time, it's a match made in heaven. And then sometimes ...... well, it's not. For those unlucky breaks, Shoe Metro™ has made returns and exchanges fast and easy. Here's all you have to do:
- If you want to return or exchange an item, simply complete the easy Return & Exchange Request Form prior to shipping the item(s) back for credit or exchange. It's fast and easy! Click here for your Return & Exchange Request Form.
- Once we've processed your Return & Exchange Form, you'll receive an email confirmation to verify your request. Remember, we must receive the item you've returned in the original box, (in a new unused condition), together with your completed Return & Exchange form.
- Within 7 business days after your item is received, you'll get either your replacement item shipped to you or credit issued back to you in the same method you originally used to pay. It's that simple!
Wide Range of Shoes to Choose From
Shoe Metro™ believes in the value of diversity. If people from different backgrounds, different environments, and different perspectives can come together, live with each other, and learn from each other, the world could be a much better place. But if such a world were to come into fruition, all these varied people would need a shoe selection that's just as broad and varied as they are. That's why at Shoe Metro™, you'll appreciate a wide range of styles from over 200 major footwear brands. You'll find the newest styles in Women's and Men's footwear that are being added on a daily basis, all in stock and ready to ship.
You can shop by brand, shop by size or shop by gender. It's easy to find what you like, and even easier when your footwear is delivered right to your door.
Our warehouse is stocked to its limits with more than 150,000 pairs of name brand footwear! Any item you place in your shopping cart is available for immediate shipment.
Our fulfillment rate is over 99.9% so rest assured knowing that when you order your footwear, you will receive it. Go ahead and treat your feet to all the style and comfort that they deserve. Shoe Metro™ has anything you or your feet could ever want.
Safe Shopping Guarantee
When you shop at Shoe Metro™, we guarantee that your credit card information will always be safe and secure. We take strict security precautions to protect your transaction, including the use of Secure Socket Layer (SSL) encryption technology. SSL encryption ensures that any information you enter while using our secure server is encrypted before being transmitted, so it is virtually impossible for any outside parties to access or intercept your information. You're always safe when you shop at Shoe Metro™.
Fully Warranted, First-Quality Products
Shoe Metro™ sells first quality merchandise and stands behind all its products with full manufacturer warranties. Some competitors may sell "factory seconds," "blemished," or "irregular" footwear. We don't. We carry only the highest quality footwear because you and your feet deserve that kind of 5-star treatment. We guarantee your satisfaction!
Fast, Friendly, and Fantastic Customer Service
Know that first and foremost, we're here to serve you, our loyal, loving, shoe-obsessed customer. Your shopping experience means the world to us, and all our systems and support team initiatives are focused on 100% customer satisfaction. Expect fast, friendly and fantastic customer service at Shoe Metro™. We will be your friend and accomplice in indulging your shoe addiction.
Whether you have questions about our merchandise or policies or if you just wanted to chat with someone about the latest celebrity gossip or the universe and the stars and our place in them--whatever the case may be, don't hesitate to reach out to us. Give us a ring at 858-547-7545, find us on Live Chat or shoot us an email to: sales@shoemetro.com.
Now that you've discovered the pricing, value and great customer service found at Shoe Metro™, let your friends in on the secret. Don't worry: there is more than enough buried treasure to go around.
