About Us
Shoe Metro™ delivers excellent style and superb comfort at great prices so your feet can stay sweet, jolly, and cozy with every step throughout the day. Shopping with Shoe Metro is easy. Take a look below to find out all the reasons why we're so awesome and how we work hard to make sure you feel just as awesome when shopping for shoes online.
Low Price Guarantee
When you shop at Shoe Metro™, you don't just get a great pair of shoes. You also get the peace of mind in knowing that you got the best deal you could possibly find. The world holds many mysteries but whether or not you got the best deal for your shoes at Shoe Metro™ is not one of them. That's because every item you purchase with us is covered by an exclusive 125% Low Price Guarantee!
If you buy an item from Shoe Metro™ and then you see the same item priced lower at a different online retailer within the next 10 days of your purchase, you'll receive full credit for the price difference AND an additional 25% of the difference, just for your trouble. However, the following restrictions apply:
- The price to be matched must be for an identical item in all respects, (manufacturer, model, color, size, etc) and it must include any applicable taxes and shipping charges.
- The price to be matched must come from an authorized stocking online dealer. It cannot come from a private individual, an online auction, or stores not located in the U.S.
- The price must NOT be a special sales price of any kind, including (but not limited to): limited-time sale price, "first time customer" promotional offer, paid or unpaid membership club price, coupon price, "liquidation" sale price, or "going out of business" sale price.
- We will NOT accept price comparisons on factory seconds, used, or damaged items.
For example:
| Your Purchase Price: | $100.00 |
| Competitor price, including shipping (not likely): | $80.00 |
| Store Credit Difference: | $20.00 |
| 25% Best Price Bonus: | $5.00 |
| Your Total Account Credit: | $25.00 |
To use your Low Price Guarantee after you've purchased and received your item from the Shoe Metro™ site, email us (sales@shoemetro.com) the web address/URL where the item can be found at a lower price (limit one Low Price Guarantee store credit per customer). You must email us within ten days of your completed order. Within five days of receiving your request, we will verify the information and credit your account. It's that simple!
Our 125% Low Price Guarantee is our way of showing that we care for you and that we'll do our best to make sure you and your feet lead a wonderful, happy life together.
Note to California residents only: Shipments within California are subject to sales tax and therefore taxes are not included in any price difference calculation.
Easy Returns
60 Days | Easy Returns | 100% Satisfaction Guarantee
Shoe Metro has easy returns! One of the core values that we stress to everyone at Shoe Metro is to be "Customer Focused"--to keep the satisfaction of our customers in mind at all times. If you are not 100% satisfied with your purchase, you may return your item for a refund (excluding shipping charges) within 60 days. PLUS: we offer Free Return Shipping for eligible customers (click here for more details).
Return Requirements:
- Product must be unworn OR only tried on for fit/sizing.
- Item must be returned within 60 days of receiving the item.
- The Return Form must be completed and included in the box.
Click here for instructions on how to return an item.
Wide Range of Shoes to Choose From
Shoe Metro™ believes in the value of diversity. If people from different backgrounds, different environments, and different perspectives can come together, live with each other, and learn from each other, the world could be a much better place. But if such a world were to come into fruition, all these varied people would need a shoe selection that's just as broad and varied as they are. That's why at Shoe Metro™, you'll appreciate a wide range of styles from over 600 footwear brands. You'll find the newest styles in Women's and Men's footwear that are being added on a daily basis, all in stock and ready to ship.
You can shop by brand, shop by size or shop by gender. It's easy to find what you like, and even easier when your footwear is delivered right to your door.
Our warehouse is stocked to its limits with more than 150,000 pairs of name brand footwear! Any item you place in your shopping cart is available for immediate shipment.
Our fulfillment rate is over 99.9% so rest assured knowing that when you order your footwear, you will receive it. Go ahead and treat your feet to all the style and comfort that they deserve. Shoe Metro™ has anything you or your feet could ever want.
Safe Shopping Guarantee
When you shop at Shoe Metro™, we guarantee that your credit card information will always be safe and secure. We take strict security precautions to protect your transaction, including the use of Secure Socket Layer (SSL) encryption technology. SSL encryption ensures that any information you enter while using our secure server is encrypted before being transmitted, so it is virtually impossible for any outside parties to access or intercept your information. You're always safe when you shop at Shoe Metro™.
Fully Warranted, First-Quality Products
Shoe Metro™ sells first quality merchandise and stands behind all its products with full manufacturer warranties. Some competitors may sell "factory seconds," "blemished," or "irregular" footwear. We don't. We carry only the highest quality footwear because you and your feet deserve that kind of 5-star treatment. We guarantee your satisfaction!
Fast, Friendly, and Fantastic Customer Service
Know that first and foremost, we're here to serve you, our loyal, loving, shoe-obsessed customer. Your shopping experience means the world to us, and all our systems and support team initiatives are focused on 100% customer satisfaction. Expect fast, friendly and fantastic customer service at Shoe Metro™. We will be your friend and accomplice in indulging your shoe addiction.
Whether you have questions about our merchandise or policies or if you just wanted to chat with someone about the latest celebrity gossip or the universe and the stars and our place in them--whatever the case may be, don't hesitate to reach out to us. Give us a ring at 888-272-4460 (TOLL-FREE), find us on Live Chat or shoot us an email to: sales@shoemetro.com.
Now that you've discovered the pricing, value and great customer service found at Shoe Metro™, let your friends in on the secret. Don't worry: there is more than enough buried treasure to go around.
