60 Days | Easy Returns | 100% Satisfaction Guarantee
Shoe Metro has easy returns! One of the core values that we stress to everyone at Shoe Metro is to be "Customer Focused"--to keep the satisfaction of our customers in mind at all times. If you are not 100% satisfied with your purchase, you may return your item for a refund (excluding shipping charges) within 60 days. PLUS: we offer Free Return Shipping for eligible customers (click here for more details).
Read below for easy, hassle-free instructions on how to return your item(s):
Instructions For Easy Returns
- Download and print the Return Form (PDF) located here. OR you can also find the Return Form located on your Order Invoice.
- Fill out the form by following the instructions on there. Include the completed form in the box.
- Properly bag or box the return. Please note: If the manufacturer box is not in its original state (i.e. taped, torn, missing, etc.), a $10.00 surcharge will apply for re-boxing the product.
- Mail the item(s) to the following return address. Customers are responsible for Return Shipping fees (click here for details on Free Return Shipping Eligibility):
- Shoe Metro
8960 Carroll Way, Ste. 100
San Diego, CA 92121
- Shoe Metro
Once we have processed your Return Form, you will receive an email confirmation to verify your request. After processing, your refund will be issued back to the original payment method within 7 business days. Please note that once issued, some banks may take as long as a week to process and post the refund to your account.
- Product must be unworn OR only tried on for fit/sizing.
- Item must be returned within 60 days of receiving the item.
- The Return Form must be completed and included in the box.
Free Return Shipping Eligibility
Free Return Shipping is available for US customers who select Store Credit for their refund. For Store Credit refunds, you must contact Customer Care. Our Customer Care Dept. will then mail a Free Return Shipping Label to you and send an email with a personal Coupon Code to redeem your Store Credit at www.shoemetro.com. Please note the Terms of Store Credit:
Terms of Store Credit
- The Store Credit Coupon Code is valid for one-time use only.
- It is valid only at www.shoemetro.com.
- It is valid to US customers only.
- It cannot be used in combination with any other Coupon Codes.
Free Return Shipping is also available for customers who do not receive the correct item as reflected in their order. This includes items that are a different size, color, style, or brand than what is described on our website or on your order. This also includes items that are damaged. If you believe you’ve received the wrong item, contact Customer Care, who can then either mail a Free Return Shipping Label (for US customers) or reimburse your Return Shipping (for international customers).
You can contact Customer Care at email@example.com or toll-free at (888) 272-4460 to see if you qualify for Free Return Shipping.
Notice Concerning Promotional Discounts and Coupon Codes
When returning items from a purchase for which you used a promotional discount or coupon code, the remainder of your purchase must still meet the requirements of the promotional discount to receive the discount. Otherwise, you will forfeit the discount in your refund.
For example, if you buy 3 items using a coupon code that requires the order's Sub Total to be more than $100 and you return one item, the Sub Total of the remaining two items purchased must still meet the $100 requirement. If not, the amount of the coupon code discount will be deducted from your Refund amount.
Notice Concerning Exchanges
Unfortunately, we do not offer Exchanges at this time. Because our merchandise sells so quickly, we cannot guarantee that items will stay on reserve. If you’d like to make an Exchange, we recommend returning the first item and making a separate order for the desired item.