Return Policy
Shoe Metro™ guarantees your complete satisfaction. If you are not happy with your new footwear, just send them back to us using the Return and Exchange form. After your item is received, you'll get your replacement item shipped, or credit issued, within 10 business days. It’s our pleasure to be of service to you.
Return Policy:
90 Day - No Risk - 100% Satisfaction Guarantee! We have an easy return process. You may return your product for any reason. If your shoe doesn't fit, we also offer free exchanges.
Returns must meet these requirements
1. Product must be unworn. (Tried on only for fit and sizing)
2. Item must be returned within 90 days of delivery.
3. Return Form must be included with return inside box. Click Here to Download Form (PDF)
After your item is received, you'll get your replacement item shipped, or credit issued, within 10 business days!
IMPORTANT NOTICE CONCERNING REFUNDS
As soon as you return your item and it's received into our warehouse, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks are taking as long as a week to process and post these refunds to their customers' accounts.
Thank you for shopping with Shoe Metro™!
