Fast Shipping Guaranteed with Shoe Metro™!
We like to think we have a really great shipping department. That's why Shoe Metro™ guarantees fast shipping so you can walk around with happy feet before you know it!
- Orders cleared by 1:00pm EST ship out the same business day.
- Orders placed between 1:00pm EST Friday and 11:59pm EST on Sunday (or during a holiday) are generally shipped out on the next business day within the 48 contiguous US states.
- Free Insurance and Tracking are included with all shipments, except economy, which has limited tracking.
We are able ship to all areas worldwide EXCEPT for: Colombia, Cuba, and most parts of Africa (we ONLY ship to South Africa).
International orders are subject to order verification. For our customer's protection, international orders paid by credit card cannot be fulfilled if the Billing and Shipping Addresses are not 100% identical. Please have a valid physical shipping address during Checkout. We do not ship to International PO Boxes. If you have any questions about our International Shipping Policy, please contact Customer Care by clicking here.
- Payments: International orders are subject to hold for payment verification, if payment is made by credit card. To eliminate these holds, we encourage all International customers to pay by a confirmed PayPal account.
- Customs Fees/Taxes: By placing an order with Shoe Metro, you agree to pay all applicable custom fees or taxes at the time of delivery. Some countries have customs entry charges and will charge you additional duties and taxes upon entry into your country. To determine these charges ahead of time, please contact your Customs Department within your country.
- Customs Delay: We cannot guarantee specific arrival dates or times. Our International transit times can take from 3 to 7 business days all over the world. Please be advised that we are not responsible for any clearance delays, and such delays can extend delivery times.
- Note: International shipments that are refused will be subject to package abandonment and will not be eligible for any refunds.
- NAOT, Chippewa, and Caterpillar Brands: We are unable to ship products from these brands internationally.