Shipping

Fast Shipping Guaranteed with Shoe Metro™!

We like to think we have a really great shipping department. That's why Shoe Metro™ guarantees fast shipping so you can walk around with happy feet before you know it!

• Orders cleared by 1:00pm EST ship out the same business day.
• Orders placed between 1:00pm EST Friday and 11:59pm EST on Sunday (or during a holiday) are generally shipped out on the next business day within the 48 contiguous US states.
• Free Insurance and Tracking are included with all shipments.

Shipping Rates

International Shipping

We are able ship to all areas worldwide EXCEPT for: Colombia, Cuba, Mexico, and most parts of Africa (we ONLY ship to South Africa).

International orders are subject to order verification. For our customer's protection, international orders paid by credit card cannot be fulfilled if the Billing and Shipping Addresses are not 100% identical. Please have a valid physical shipping address during Checkout. We do not ship to International PO Boxes. If you have any questions about our International Shipping Policy, please contact Customer Care by clicking here.

• Payments: International orders are subject to hold for payment verification, if payment is made by credit card. To eliminate these holds, we encourage all International customers to pay by a confirmed PayPal account.
• Customs Fees/Taxes: By placing an order with Shoe Metro, you agree to pay all applicable custom fees or taxes at the time of delivery. Some countries have customs entry charges and will charge you additional duties and taxes upon entry into your country. To determine these charges ahead of time, please contact your Customs Department within your country.
• Canada & UK Customs Fees/Taxes: As an added service to our Canadian customers and our UK customers, Shoe Metro can cover the cost of customs fees and taxes on orders shipped to these countries. To do this, the customer must choose the “Economy International Shipping” option and enter a Canadian or UK Shipping Address during Checkout.
• Customs Delay: We cannot guarantee specific arrival dates or times. Our International transit times can take from 3 to 7 business days all over the world. Please be advised that we are not responsible for any clearance delays, and such delays can extend delivery times.
• Note: International shipments that are refused will be subject to package abandonment and will not be eligible for any refunds.
• NAOT, Chippewa, and Caterpillar Brands: We are unable to ship products from these brands internationally.

Store Pickup - San Diego

As a special service to our San Diego customers, Shoe Metro allows local customers to order online and pickup their items at our San Diego retail store location. With this option, you can have your shoes much more quickly at your own leisure. And, as this is a free service, you also get extra value by saving on shipping fees. Read below to find out how you can take advantage of our Store Pickup program.

Instructions for Store Pickup

1. During Step 2/6 at Checkout, enter your San Diego area shipping address in the Shipping Information section (please note: the Store Pickup program is only open to San Diego residents). Click the "Continue Checkout" button.
2. During Step 3/6, select the shipping method labeled "Store Pickup (San Diego) ($0.00)." Finish the entire Checkout process.
3. Print out the Order Confirmation/Receipt email sent to you after completing your order.
4. When your order is ready to be picked up, a Shoe Metro store rep will contact you by phone to notify you (if there is no phone response, we will email you a notification).
5. After receiving notification, simply bring your printout along with your Driver's License/ID Card and/or your credit card to our store. After verification, one of our friendly store reps will be happy to hand you your order. The Shoe Metro Retail Store is located at:
   • 8960 Carroll Way, Suite 200
     San Diego, CA 92121
     Click here for store hours and more info
6. You have seven (7) days from the date of notification to pickup your order at our store.

Terms and Conditions

• The Store Pickup program is only available to San Diego residents.
• Customers must obtain their items within seven (7) days of receiving notification that their order is ready for pickup.
• Customers must provide a copy of the Order Confirmation/Receipt email along with a Driver's License/ID Card and/or the credit card used to make the purchase (if applicable).