Return Policy

60 Days | Easy Returns | 100% Satisfaction Guarantee

If you are not 100% satisfied with your purchase, you may return your item in unworn condition for a refund (less shipping charges) within 60 days of receipt.


Instructions For Easy Returns

  1. Download and print the return form (PDF) located here. The return form can also be found on the invoice that arrived with your order.
  2. Complete the Return Form, and include the form in the box.
  3. Mail your return to: 
    • Shoe Metro
      Attn: Returns
      8960 Carroll Way
      San Diego, CA 92121

We'll send you an email as soon as your return has been processed. You will receive a refund to your original method of payment within 7 business days of notification that your return has been processed. Please note that refund posting times vary by bank and method of payment.


Return Requirements:

  • Merchandise must be unworn OR tried on for fit/sizing only.
  • Merchandise must be returned within 60 days of receipt.
  • The return form must be filled out completely and included with the item(s).

Please contact Customer Service if you have any questions about a return. We’re happy to help!


Email: sales@shoemetro.com | Phone: (888) 272-4460


Promotional Discounts and Coupon Codes

If a promotional discount or coupon code was used on the order that you wish to return items from, the unreturned portion of your order must still meet the requirements of the promotional discount in order to retain the discount. If the unreturned merchandise does not meet the requirements of the promotional discount, the discount will be forfeited.

For example, let's say you purchase 3 items using a coupon code that requires the sub total of your order to be more than $100. If you decide to return one of those items, the sub total of the two unreturned items must still meet the $100 promotional requirement. If the promotional requirements of the discount applied to your order at checkout are not met after merchandise if returned, the amount of the coupon code or discount will be deducted from your refund amount.


Exchanges

Unfortunately, we do not offer exchanges at this time. Our merchandise so quickly that we can’t guarantee that the item you would like to exchange for will still be available when your return is received. If you need help placing a new order, or have questions about a replacement item let us know. We’re happy to help.